Shipping policy
Order Processing All orders are processed within 1–5 business days. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times We ship via Omniva. Estimated delivery times after dispatch:
- Estonia: 1–3 business days
- Europe: 3–7 business days
- International: 7–14 business days
Delivery times are estimates and may vary due to carrier delays or customs processing.
Shipping Costs Shipping costs are calculated at checkout based on your location and order size.
Local Pickup Self-pickup is available at our studio in Tartu, Tehase 19a. Select "Self pickup" at checkout and we will contact you to arrange a pickup time.
Packaging All prints are carefully packaged to ensure they arrive in perfect condition — larger artworks are shipped flat in rigid mailers, prints are rolled in protective tubes.
International Orders & Customs International shipments may be subject to customs duties and import taxes upon arrival. These fees are the responsibility of the buyer and are not included in the order total.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at visuaalmootor@gmail.com and we'll do our best to resolve the issue promptly.